Return Policy

We offer a 30-day return window on all panel purchases. If you're not completely satisfied, you can return your panel within 30 days of delivery.

  • Refunds: We’ll refund the purchase price of the item, excluding the original shipping cost.

  • Return Shipping: Customers are responsible for return shipping costs. Return shipments must be insured to the purchase price and include a tracking number, which must be provided to us.

  • Once the return is in transit, we’ve received the tracking number and proof of insurance, a refund will be issued to the original payment method.

  • Items must be in original condition and packaging to qualify for a refund.

To start a return, please contact us with your order number and reason for return.

Damaged Items

If your order arrives damaged, we can offer either a replacement or a refund (minus the original shipping cost).

Damage must be reported within 14 days of delivery to be eligible for a resolution.

To process a damage claim, you must provide:

  • Photos of the shipping box from all sides

  • Clear photos of the damage to the product

  • Photos of the inside of the box, including shipping materials

You must retain all materials until the claim is processed.

If the inverter is not damaged, we will provide a prepaid shipping label and will require its return.

Please allow 7-10 days to complete.

Warranty

  • Inverters include a 1-year limited warranty covering defects in materials or workmanship under normal use.

  • Solar panels are covered by the manufacturer’s warranty, which typically ranges from 10 to 25 years depending on the brand. Warranty details for your specific panel are available upon request.

If you believe your product may be covered under warranty, contact us with a description of the issue and supporting photos or video.